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Please take a moment to read the following Terms and Conditions for Pretty In The City On-line Booking system. If you do not see a time available that you require, please send us an email and we will try our best to accommodate you.


By using our On-line Booking system,  you agree with the Terms and Conditions as per below: 


1. Types of Appointments

It is up to you to determine the type of appointment you require. You may find information on our services page or send us an email for further clarification. Each appointment is set for a certain amount of time. If it is determined at your appointment you want a different service, we may be able to accommodate you provided it is with the same stylist who is able to perform the desired service, we have the necessary supplies available, and can be done in the time allotted. In the case where it is not possible, and no service is performed, it will be considered a late cancellation and you may be charged the late cancellation fee, or in the case of a deposit, it will be forfeited. 


2. Physical Eligibility

Your health and safety is our first priority.  Some services will require you to fill out a form to determine whether you are a good candidate for a service. It is your responsibility to have this form completed at the time of booking to ensure there are no contraindications making it unsafe for you to have the service performed. If you show up for your appointment and it is determined you are not a good candidate, we will refuse service, and you may be charged the late cancellation fee, or in the case of a deposit, it will be forfeited.  


3. Confirmation

You will receive confirmation of your appointment by email once it is booked. If you do not receive confirmation, please send us an email or try again.


Reminder Messages - As a courtesy, you will receive an email and text message confirmation two days prior to your appointment date. However, if for some reason you do not receive the reminder, kindly understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fee.  As the appointment reminders are sent through an automated system, PLEASE DO NOT REPLY TO THE EMAIL OR TEXT.  We do not receive these messages.  Instead, phone or email our salon to leave a message. 


4. Late Arrival, Rescheduling and Cancellation

For all appointments except for Permanent Makeup: We ask for 24 hours notice if you need to cancel or reschedule your appointment.  You will be able to make any changes to your appointment ONLINE at any time up to 72 hours prior to the appointment time. If you need to cancel or reschedule within 72 hrs, please email or call us. We will confirm the cancellation of the appointment by email or phone. Please note you will still be responsible for late cancellation charges if it falls short of the required time of notice (24hrs) .


PLEASE DO NOT REPLY TO THE REMINDER EMAIL OR TEXT.  We do not receive these messages.  Instead, call our salon at 416.482.8688 or email us




Your appointment is very important to us and is reserved especially for you. For Eyelash Extension, Aesthetic, and Injectable services, we require a credit card number to reserve an appointment time. There will be a $50 fee for late cancellations (within 24 hours) and a $100 fee for no-shows.



For all new appointments and new clients, a $100 non-refundable deposit is required which goes towards the balance of your service.  Rescheduling can be done once provide you give a minimum of 7 days notice.  After this, your appointment is confirmed and no further changes can be made without forfeiture of your deposit. 

For all ColourBoost (Touch UP) appointments, a $50 deposit is required at the time of booking.  This goes towards the balance of your service. A minumum of 72 hours notice is required for any changes to this appointment.

This policy is also applicable to prepaid promotions and services for ALL appointments at Pretty In The City., whereas you will forfeit the entire service for a no-show, and half of the service for late cancellation or rescheduling within 24 hours of the appointment time. When you make your appointment and provide us with your credit card details, you are agreeing to adhere to our policy.


LATE POLICY: We will allow a 15 minute grace period for late arrivals, however, we cannot guarantee we can accommodate the service you booked for, as we must extend the same courtesy for all our clients to be on time.


3. Agreement

By making an appointment through this site, you are at least 18 years of age. You have read and understood all the terms and conditions. You are providing valid credit card information that is in your name to complete the reservation. You have read and fully understand our cancellation policy and agree to all late cancellation, no-show, and deposit charges where applicable. If you do not fully understand these terms, please email us for clarification before the use of this site. If you do not fully agree to these terms, please do not use this booking system.




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