We are on the NE block of Davenport and Avenue Rd. Street parking, as well as paid lots are available in surrounding areas. Click here for parking lots in the area.
PLEASE NOTE : MAIN DOOR IS LOCKED AFTER 6PM WEEKDAYS AND ALL WEEKEND. PLEASE BUZZ US ON THE INTERCOM TO THE LEFT OF THE MAIN DOOR AND SOMEONE WILL COME DOWN TO LET YOU IN.
Due to the length of our services, we are BY APPOINTMENT ONLY. The main building door is locked automatically after 6pm on weekdays, and all day weekends. If you would like to drop by without an appointment, we kindly ask you call first to make sure someone is able to assist you.
We take appointments during the following hours:
Monday 10:30am - 6pm
Tue & Wed 10:30am – 7pm
Thu & Fri 10:30am - 8pm
Saturday 10:30am - 5pm
Our staff is able to assist you via telephone in between their appointments. If you cannot get through, please send us an email for faster response, in most cases. Online booking is available for your convenience and accessible by clicking here.
Our Master Stylist will be available for Permanent Makeup and Eyelash Extensions services at our Markham satellite location within GLOW MEDISPA inside the HILTON SUITES HOTEL at 8500 Warden Ave. at Hwy 7. Parking is complimentary for spa visitors but please make sure to register with the spa front desk. Please note we only accept CASH and CREDIT CARD at this location.
We strive to exceed your expectations. These guidelines will help enhance your salon experience with us.
Due to the length of most of our services, we are BY APPOINTMENT ONLY.
RESERVATION, LATE & CANCELLATION POLICY
CONFIRMATION MESSAGES - As a courtesy, you will receive an email and text message confirmation two days prior to your appointment date. However, if for some reason you do not receive the reminder, kindly understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fee.
FOR ALL APPOINTMENTS MORE THAN 30 MINS IN DURATION (excluding Permanent Makeup): Your appointment is very important to us and is reserved especially for you. We require a credit card number to reserve any appointment time that requires more than 30 minutes to complete. We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations and changes to your appointment time.
Our late cancellation fee is $50 within 24 hours, and $100 for a no-notice, no-show. This policy is also applicable to prepaid promotions and services for ALL appointments at Pretty In The City., whereas you will forfeit the entire service for a no-show, and half of the service for late cancellation or rescheduling within 24 hours of the appointment time. When you make your appointment and provide us with your credit card details, you are agreeing to adhere to our policy.
FOR PERMANENT MAKEUP APPOINTMENTS: For consults, we require 24 hours notice for late cncl/reschedule otherwise a $50 fee applies. For all Permanent Makeup Procedure appointments, a $100 deposit is required ( or $50 for touch-ups) . You may cancel or reschedule** (once) this appointment at any time up to 72 hours ( 24 hrs for touch-ups) before your scheduled appointment and have your deposit returned to you less a $50 administration fee. Your deposit is non-refundable beginning 72
( 24 hrs for touch-ups ) hours prior to your scheduled appointment time. **Rescheduling is allowed once, and is considered confirmed without any further changes.
For follow-up visits, we ask for 24 hours notice for any changes. Late cancellation or rescheduling your follow-up visit will forfeit your pre-paid appointment and there will be an additional charge for a subsequent follow -up appointment.
LATE POLICY: We will allow a 15 minute grace period for late arrivals, however, we cannot guarantee we can accommodate the service you booked as we must extend the same courtesy for all our clients to be on time. Should you arrive later than 15 minutes and we are unable to service you, a late cancellation charge of $50 will still apply.
We accept cash, Visa, Mastercard and Interac. Prices do not include tax or gratuity. All prices and services are subject to change without notice.
BRINGING FRIENDS AND FAMILY
As space is limited in our salon, we discourage bringing any company with you who is not also receiving service at our salon. Your guest(s) may be asked to leave and come back if we anticipate heavier flow of traffic. Guests are not allowed in the treatment room with your while service is being performed.
For hygiene reasons, no pets are allowed at the salon. Clients will be refused service if a pet is present upon arrival. We apologize for the inconvenience.
WE RESERVE THE RIGHT TO MAKE CHANGES TO OUR PRICING AND POLICIES AT ANY TIME WITHOUT PRIOR NOTICE.